Customer Relationship Management (CRM) software is playing an increasing role helping businesses manage customer orientated business events & processes . A CRM system provides a business framework that can be quickly configured to handle large quantities of ‘event-based’ data with the ease of a spreadsheet and the power of a database, typically offering modern graphic ‘work flow’ facilities to enable procedures for managing tasks to be set up.

For Government  a CRM solution software can help with citizen self-service, economic development, outreach programs, trade promotion, case management, help desk, call center, to name only a few.

The DDS SaaS CRM solution is an IL3 secured implementation of Microsoft Dynamics CRM, operated from the pan-government accessible GWS hosting platform, available to government agencies to procure on a pre-project or departmental basis, so that teams may make maximum advantage of the software on a-pay-as-you-go basis.

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